Returns & Refunds — Hearing Ribbon

Effective Date: May 2026 · Last Updated: May 2026

⚠️ Draft notice: This is a starting-point draft for when commerce is live. Customize the return windows, fees, and exceptions to match your actual operations and fulfillment partner (Shopify, custom, etc.) before launch.

1. Our promise

If a Hearing Ribbon piece doesn’t feel right — whether it arrived damaged, isn’t what you expected, or just isn’t the one for you — we’ll make it right. Email hello@hearingribbon.com within the windows below and we’ll take care of you.

2. Return window

You may request a return for any reason within 30 days of delivery. Items must be:

Unworn and unused, in their original condition.
In the original packaging where reasonable.
Accompanied by proof of purchase (order number or confirmation email).

3. How to start a return

Email hello@hearingribbon.com with your order number and a brief reason for the return.
We’ll reply within 2 business days with return instructions and an address.
Pack the item securely and ship it back. You’ll receive an email when we receive and process the return.

4. Refunds

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. Depending on your bank, it may take a few additional business days to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective item, etc.).

5. Exchanges

Want a different size, color, or finish? Easiest path: request a return and place a new order. If you need help, email us and we’ll coordinate the swap directly.

6. Damaged or defective items

If your order arrived damaged or has a defect, email hello@hearingribbon.com within 7 days of delivery with photos. We’ll send a replacement at no cost or issue a full refund — your choice.

7. Non-returnable items

For hygiene, safety, or customization reasons, the following are non-returnable unless damaged or defective:

Earrings and other pierced jewelry (once opened).
Customized, engraved, or personalized items.
Gift cards.
Items marked “Final Sale” at the time of purchase.

8. Return shipping

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend a tracked, insured shipping method — we cannot issue refunds for items lost in transit back to us.

9. International returns

International customers are responsible for any duties, taxes, or customs fees on the return shipment. These charges are not refundable.

10. Lost or stolen packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the buyer. If your package is missing, please first check with your local carrier and neighbors, then contact us — we’ll help investigate but cannot guarantee replacement for confirmed deliveries.

11. Questions?

We’re happy to help. Email hello@hearingribbon.com and we’ll get back within 1–2 business days.